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In an emergency or if you’re not feeling safe, always call 000
We Are Here to Help
At OurISP, we recognise that some of our customers may be going through difficult or unsafe situations, including Domestic and Family Violence (DFV). Your safety and wellbeing are important to us, and we are committed to providing a safe, respectful, and confidential service that responds to your needs with care and understanding.
How We Can Support You
Our customer’s safety and keeping you connected to your telecommunications services is our priority. Our team is specially trained to help you stay connected with options which may include, depending on your circumstances:
- Help secure your account and personal information
- Restrict access to your account where appropriate
- Update contact details to a safe email or phone number
- Transfer your service to a new account where possible
- Assist with disconnection or relocation requests
- Help you stay connected if your situation changes
- Find flexible options for payment assistance
Contact Our Specialists
Phone:
1300 OUR ISP (1300 687 477)
8am – 6pm AEST
Monday to Friday
Email:
Your Privacy and Safety
We have policies and procedures in place to protect the safety of customers who may be affected by domestic and family violence.
This page has information on how we can support, if you or someone you know is affected by domestic or family violence.
Check the following document for more details about our DSFV Support:
OurISP Domestic and Family Violence – Statement of Support
External Support Services
Should you require additional support, you may contact specialist support organisations, including:
1800RESPECT 1800 737 732
A free, 24/7 national counselling, information, and support service for people experiencing or at risk of domestic, family, or sexual violence. Support is available via phone and online chat.
Full Stop 1800 385 578
A 24/7 trauma specialist service offering confidential counselling and support for people impacted by sexual, domestic, or family violence.
1800 ElderHelp 1800 353 374
A free service providing information, support, and referrals for older Australians experiencing or at risk of elder abuse.
In emergencies, contact 000.
If you or someone else is in immediate danger, call 000. This service connects you to police, fire, or ambulance services.